Same issues with severed wiring
Cla10beck
11/26/2019
I would not recommend. I have had this fridge for a few years and have the same problem with the wires severing at the base of the freezer door which caused many functions to stop working especially the ice maker. I went to buy the replacement wiring harness, and it has been discontinued. I agree with others this is definitely a design flaw.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Very user friendly
L T. Camper
11/25/2019
Came in my 5th wheel. Haven't really got a chance to use it
Originally posted on Whirlpool.com
Yes, I recommend this product
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Possibly the Most Poorly Designed Fridge Ever!!!
neverbuywhirlpoolagain1
11/16/2019
Initially, I was satisfied with this refrigerator. Then the ice maker broke. Then I read the reviews. What do you know?!? Cut wires!!! Who could design something so poorly? The way this breaks virtually guarantees it will break outside of warranty. Don't be fooled by comments from whirlpool that seem to offer help to others. I called the number they provided on another reviewers comment and they were completely useless. This was such a terrible design it baffles me this was never recalled. It's a shame I outfitted my whole kitchen with whirlpool appliances.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Roomy
Ronnajudy
11/4/2019
It's roomier than I thought it would be and I really like the clear drawers
Originally posted on Whirlpool.com
Yes, I recommend this product
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Fails after 2 years!
AnotherUnhappyCustomer
10/5/2019
Our ice maker quit working shortly after the two year mark of owing this fridge. We found severed wires at the base of the freezer door so we called Whirlpool. They sent out a service tech who let us know this was caused by poor design and although he could fix it for us for around $300, we would face the problem again due to the design of the fridge. I am disappointed that a company as large as Whirlpool cannot take a look at their poor design and make this right for their customers! I am fridge shopping again now and not only will my new fridge not be a Whirlpool, non of my appliances moving forward will be.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Nice fridge!
Maddyrae12
10/2/2019
I really like this fridge the only downfall is that it doesn't have a lot of space in the freezer but it is a counter depth so you really cant expect much more. I do love the ice maker feature that pulls out though and there you compromise space but Ill take the ice ha!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Counter Depth has poor design
marijohns
9/15/2019
I had this delivered Nov. 2015. I found the freezer too small to hold what I wanted. Bought a small freezer for the garage. Jan 2019 the ice maker went out. Hired someone because my 3yr warranty from Lowes was only 2 because the first year ran concurrent with MFR. warranty. Got the ice maker fixed but then the water wouldn't go to the ice maker. My repairman looked at it and he said the wire harness is hard to deal with and the wires are so thin they will just keep breaking, so go without or buy a new fridge. Then, in Feb 2019, I had black stuff hanging from the bottom of the refrigerator door. My repairman had to get a whole new strip of insulation to put around the the inside frame of the door. In August, 2019, I called him because the insulation was shredding again. He got another one and for the third time we decided I should start looking for a new refrigerator. HIs research showed a lot of problems with this model (WRS571CIDM). He still thinks I should get another Whirlpool but standard depth. He said this was just a bad model. So, now I either buy another Whirlpool or what I buy won't match the rest of my appliances. BEWARE of counter depth refrigerators. I am retired and have a couuple of grandchildren, middle school and high school who visit occasionally. They have never damaged my refrigerator and or any other appliance. So after 3 1/2 yrs I can count my money as going down the drain.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Looks great
jwdu
9/9/2019
The freezer seems to need two more shelves, but other than that it is a good layout. Not sure I am happy with the ice dispenser in the door. Ice goes all over.
Originally posted on Whirlpool.com
No, I do not recommend this product
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great frig !
joe21
9/6/2019
So happy with this fefrigerator, the wife loves it.
Originally posted on Whirlpool.com
Yes, I recommend this product
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The refrigerator that will make me stop buying Whi
Paul Knoxville
8/20/2019
This unit has a wiring harness design flaw that require the replacement of the door to repair. Whirlpool will no longer sell just the wiring harness so after about three years of light use the unit is basically trash.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Door handles are very nice but too close.
CB..
8/17/2019
Perfect for the small kitchen space that I have...
Originally posted on Whirlpool.com
Yes, I recommend this product
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lots of room for a smaller sized fridge
Ruby1977
8/17/2019
Very happy with our new fridge. It came damaged and we had to wait another week for a new one. It was worth it. The size is perfect for my smaller kitchen. I am happy to have a separate water and ice dispense since the last one we had you had to keep changing the button and of course no-one ever remembered to do it.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Best Ever
Whilpoolfromnowon
8/7/2019
Quiet! and it cooled down so fast my groceries were still cold/frozen when I restocked. Counter depth is the best. Cool ice cubes :)
Originally posted on Whirlpool.com
Yes, I recommend this product
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I love the side by side and the water a and ice di
Zooey68
7/22/2019
I bought this a couple of weeks ago and the ease of use and overall good refrigerator
Originally posted on Whirlpool.com
Yes, I recommend this product
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Poor Experience
cawee
7/10/2019
I've had this fridge for just over a year. This spring it stopped working. I had a tech come and look. He found there was no gas so he filled it up. He used a sniffer to find any leaks. None were found.
2 weeks later after I return I find the fridge has failed again, not cooling anything. Lot's of food spoiled. The fridge now really smells despite all efforts to get rid of it.
The server guy comes out again and puts more gas in and again uses a sniffer. No leak found. At this point there must be a leak but it is at the top of the fridge. Not serviceable. He recommends a new fridge and can't by law keep coming out and putting more gas in as it's a bit toxic.
I'm in the process of working with warranty, but as of now, I'm stuck without a working fridge and being told it can't be serviced. I'm really hoping Whirlpool just gives me a new one.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Counter Depth refrigerator
RandiW
7/8/2019
Had to switch a bigger refrigerator for this one to fit in the space; love the counter depth design. Wish the refrigerator and freezer came with more shelves/bins. There seems to be space for them. Also, sometimes the refrigerator door is tough to get open (the seal is very strong.)
Originally posted on Whirlpool.com
Yes, I recommend this product
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Good features and look
Ken from texas
7/1/2019
Bought a month ago and the finish was good quality, a little noises at times but I don't mind as long as it works. I had a kitchen aid previously that broke down after a year.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Extremely Poorly Designed
WhirlpoolSux
6/30/2019
This is easily the most poorly designed fridge I've ever encountered. None of the shelves in the unit are adjustable and as a result there are zero shelves that can fit a 12 pack of sodas for example, there is 1 shelf that can fit any type of tall carton(bottle of juice, gallon of milk, the shelves in the door are too short and too narrow to fit many containers and bottles as well. As a result only about half of the space inside the fridge is actually available for use for 90% of the products you would want to keep in the unit.
Originally posted on Whirlpool.com
No, I do not recommend this product
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PLEASE DO NOT BUY!!!
LBrandley
6/21/2019
We bought this fridge/freezer not even three years ago. It was working amazing up until when we noticed the ice maker wasn't making ice anymore. We couldn't figure out why until my husband started looking further... he noticed that the freezer door had actually cut through the wire harness at the bottom and that is why the ice maker wasn't working. Also the lights on the outside of the freezer don't work as well since that wire was cut too. I contacted Whirlpool and they said there was absolutely nothing I could do and that there wasn't a recall soooo yeah that was it. WELL MAYBE THERE SHOULD BE A RECALL since I am not the only person this has happened to. Google it!!!! Totally disappointed in their customer service and lack of care and compassion for their customers. Please before you buy google this issue and you will see there are hundreds of people who have experienced the same thing. Horrible design!!!
Originally posted on Whirlpool.com
No, I do not recommend this product
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Ice maker broke down after two years
SacramentoStaci
6/17/2019
Purchased this in 2016 at Lowes by the salesperson who raved about this product. We also purchased a dishwasher at this time.
When the ice maker broke down we called the repair person who stated there was a problem with this model and that I needed to contact Whirlpool. Low and behold I called customer service at Whirlpool and was advised that yes, there was problem with this model and tha I shoudl call Lowes to confirm if I had an extended warrenty or not. I did as she instructed and discovered there was no warrenty. Today when I called Whirlpool back I want told by customer service that there were no notes of my previous call and that it wasn't a recalled unit. Iam SO confused and disappointed to have wasted SO much time with gettng the run around by customer service. Be advised, this model has some faulty issues but you will never get a clear answer from the staff at Whirlpool.
Also to add the refrigerator is freezing the food on the freezer side and make a lot of noise. THe ice maker doesnt work
Originally posted on Whirlpool.com
No, I do not recommend this product
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Roomy compartments
Anonymous
6/13/2019
I love my new refrigerator's look and so easy to keep clean. No fingerprints.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great ice maker
Nana 9
6/13/2019
We bought if for the ease of removing and emptying the ice
maker
Originally posted on Whirlpool.com
Yes, I recommend this product
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Beautiful looking but small freezer
Marabelle
6/5/2019
This was basically the only refrigerator that would fit under my kitchen cabinet. It is smaller then I am used too, but it is working out for my husband and Me. I like the door bins and water/ ice. That is where you lose so much space. It doesn't come with enough freezer shelves but I ordered another one from Whirlpool. They are glass, a little flimsy in terms of how they fit into slots. I suppose they could potentially fall out. Again this is what fit so, I am happy it does and will just be careful. Also the air filter was missing too. I went to home goods and bought bins to organize everything and I like how clean it looks.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Freezer Door Wiring Harness
RyanD
5/23/2019
We just bought a home with this refrigerator, and found it odd that the ice dispenser did not have ice. I checked the normal things, and then started my Google search and landed here. I see that I am not alone in this issue. The water works (for now), but the ice dispenser does not work at all.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Pretty fridge but poor reliability
dmarie30
5/8/2019
I purchased this refrigerator new from Lowes in November of 2017. By January of 2018 (less than 3 months into ownership), the diffuser started making a steady, loud rattling sound. The diffuser is the piece of equipment that regulates the temperature between the refrigerator side and the freezer side (I now sadly know too much about refrigerator parts). Because the refrigerator was within the 1 year warranty, I was able to have it replaced with a new diffuser and that resolved the issue (temporarily). In April of 2019 (1 year and 5 months of ownership), the diffuser is now making the same steady rattling sound. It it outside of the 1 year warranty and the repairman expressed that the diffuser is not functioning properly (again) and that it will soon fail and therefore ruin all food in the fridge and freezer.
I have had refrigerators for many years and never had any issues until they literally died 15-20 years later. Based on this experience, it's my presumption that I'm going to have to replace the diffuser every 1.5 years for the duration of ownership. That requires coordinating appointments with the repairman, requesting time off from work, and expending hard earned money on poor craftsmanship. This is my first Whirlpool refrigerator and at this point it will likely be the last.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Bad wire harness design
Brownsfan
4/29/2019
I bought this refrigerator in March of 2017. A couple of months ago the icemaker quit working and a couple of days later it started to work again.
This week in April of 2019 it quit again so I started to look around and check some things.
I found the cheap wiring harness that goes into the freezer door for the icemaker all tore apart from opening and closing the door.
I called Whirlpool and explained this is a production defect and they should take care of it.
I was told my warranty had expired and they couldn't help me.
I can't even find the harness to purchase.
DO NOT BUY THIS MACHINE IF YOU NEED AN ICEMAKER OR GOOD CUSTOMER SERVICE.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Nice counter depth fridge
ArtieSB
3/20/2019
This is a nice counter depth fridge. It was very easy to install the water line yourself. Do make sure to turn the nuts with a wrench enough until the water leaks. The freezer is a bit small, but it's find for 2 people's use. The fridge can get a bit loud, but I'm sure we'll get used to it. There is an air filter compartment, but the filter is not included with the fridge. Fridge does come with its water filter. I don't use the features much, but water pouring works well. It has been keeping all our stuff cold for the past month.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Haven't gotten to use it yet
Genashands
2/15/2019
It came with the RV we bought, and I just love it!!
Originally posted on Whirlpool.com
Yes, I recommend this product
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DO NOT BUY THIS UNIT!!!!
Ryan-K
1/24/2019
Do not buy this unit, search the internet please for this reoccurring issue . . . there is a wire harness at the bottom of the freezer door, it will become severed and various components will stop working. This is a design flaw Whirlpool needs to take ownership of. Look around on the internet there are many reported instances. I bought a full set of Whirlpool appliances, as I thought they were quality. The lack of ownership related to this issue will be the reason I never buy another Whirlpool product again.
Originally posted on Whirlpool.com
No, I do not recommend this product
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great feature
philipyee129
1/8/2019
I bought it for my rental. My tenant is happy with it.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Whirlpool model WRS571CIDM02
Linda H.
12/27/2018
After 2 1/2 years the wire harness between the freezer door and the main unit have started to break individual wires. First wire to go took out the ice maker. After 5 months the issue has still not been resolved. A definite design flaw which will happen again. Trying to get a buyout to purchase a different model.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Space
Sharda
12/7/2018
Space divider are not so great for refrigerator part of the fridge i wish they would cosider that.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Cabinet size
Rounderst
11/8/2018
Gives more room since it is cabinet and doesnt give up cubic feet.
Originally posted on Whirlpool.com
Yes, I recommend this product
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RUN AWAY! TERRIBLE MODEL NOTHING BUT PROBLEMS
Frozen in CT
10/10/2018
Problem not resolved, everything freezes in top 2 shelves.For the first 6 months of ownership seemed to work ok, then had trouble with ice maker not working. Within 8 months the temperature was getting progressively worse so everything on top 2 shelves would freeze, milk, yogurt. etc. Whirlpool's answer is to not put liquid on those top shelves near the freezer side. Really? This will not work with a family, not enough room on the door to fit everything. Also have rust spots on the stainless steel which started coming up after 6 months. After 5 repair visits (taking time off of work to stay home, waiting the 5 hours for them to show up, etc.) I get the answer to put liquids on the door. Wish I kept my 25 year old Hotpoint, at least it worked. This is a lemon do NOT BUY!
Originally posted on Whirlpool.com
No, I do not recommend this product
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Plenty of room
Adam280
10/7/2018
I bought this a few months ago and we have really enjoyed it.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great looking and functional!
Greta830
10/7/2018
I bought this about 3 weeks ago and I'm thrilled with my new refrigerator! I love the fact that its stainless doors are finger proofed! I was constantly cleaning my old one and never could get the streaks out. Can't wait to see what my electrical bill is this month because my new one is an energy saver!!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Don't Recommend
Ycnan1
10/6/2018
Temperature in fresh food compartment is uneven. Cold air output from top left corner is so cold that any food placed below will freeze. Thermometer is reading 20°F on 2nd shelf down even with baffle placed on top shelf to block air. This is true even with fresh food temp set at 39°. In effect this eliminates usable space. Must dispense at least 8 oz. from water dispenser before obtaining cold water. Ice dispenser sounds like a limb shredder.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Trash
bozaki
9/21/2018
Broke after a year and a half. Only a 1 year warrant. $600 repair
Originally posted on Whirlpool.com
No, I do not recommend this product
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Disappointed I had to purchase extra shelves
DebTos
9/17/2018
Food freezes in refrigerator near freezer side! Shelves shown in sales brochures are not included. False advertising
Originally posted on Whirlpool.com
No, I do not recommend this product
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smaller than I thought
mbs at gmail
9/14/2018
There seems to be quite smaller than my previous frig. Can't have things against the back of the frig or it freezes the items. There are not enough shelves in the freezer and an extra one costs too much!
Originally posted on Whirlpool.com
No, I do not recommend this product
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Would be great if it worked.
Jerry 72
8/15/2018
This refrigerator came in an RV when we purchased it. First trip out would not keep food cold in refer side. finally purchased thermometers and confirmed it stayed around 65 degrees. freezer would go down to 15 below. After 4 repair visits it still is not working properly. Whirlpool says they are doing nothing but repair visits. This is worst experience ever with a manufacturer of a product. The one star rating is too much. Will never buy another whirlpool product!!!!!
Originally posted on Whirlpool.com
No, I do not recommend this product
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Great Refrigerator. Energy Efficient
Wastashti
8/14/2018
This is a superior Appliance. It's pretty and easy to keep clean. Our Electric bill has decreased. The ice maker and cold water dispenser is great. It has plenty of space and wish I had bought it sooner.
Originally posted on Whirlpool.com
Yes, I recommend this product
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where are the freezer shelves
houston dissatisfied
8/12/2018
Ridiculous to have space for shelves, but no shelves and cannot get a response as to how I can even purchase them. so disgusted. strayed away from GE. now what?
Originally posted on Whirlpool.com
No, I do not recommend this product
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No good
Willyc92
8/10/2018
We just got the fridge and the compressor went out and they still have yet to come fix it
Originally posted on Whirlpool.com
No, I do not recommend this product
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Great features!
Bobbi1106
8/10/2018
This counter depth fridge perfectly completes our kitchen makeover. Everything about it compliments our small galley kitchen.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Fits our space and lifestyle
ronbob
8/6/2018
So far no issues, the refrigerator works as it is suppose to and we are happy with it
Originally posted on Whirlpool.com
Yes, I recommend this product
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Works great
Cindy91
8/2/2018
We bought this refrigerator for our rental home and it is quite an upgrade for our renters. The ice maker works great so far and it is very nice to have both ice and water in the door.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great Features
mpetru
8/2/2018
I bought this refrigerator for my new home about a month ago. No regrets!! The features are really cool. Whirlpool is great, the only brand I trust!!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Not Very Reliable
Trave1er
7/31/2018
We purchased this refrigerator in July 2016. The first thing we noticed was that the freezer did not have shelves in all the spaces, so storage space was a problem. We also found that buying additional shelves is very costly. Anyway, other than that, everything seemed okay for awhile. However, the refrigerator gradually got noisier and noisier. It got so every time you opened the door it would make a terrible squawking noise. The repairman came and told us the repair would cost over $450 to fix a 2 year old refrigerator. We did it, and are now keeping our fingers crossed.
Originally posted on Whirlpool.com
No, I do not recommend this product
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VERY NICE
ron1948
7/29/2018
remodeling the whole house ,hope to be using the refrigerator, in 2 weeks. great buy had to get it
Originally posted on Whirlpool.com
Yes, I recommend this product
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